PLEASE NOTE- Public Health Wales is not responsible for all NHS care and treatment across Wales.
Role of Health Boards in Wales
Public Health Wales are not able to deal with all concerns or complaints in relation to health and NHS services in Wales. Local Health Boards are responsible for planning and delivering NHS services in their areas. These health services include but are not limited to;
Hospital services
Dental services
Optical
Pharmacy
GP services
Mental Health support
Ambulance transport
Cancer treatment
Any complaints about these services need to be referred to the respective Health board or NHS Trust. For details on how to contact your local Health Board, please visit the following link - https://www.nhs.wales/hpb/local-services/
Public Health Wales aims to provide the very best care and services. We recognise the importance of welcoming feedback from the people and communities that we serve to enable us to learn from people’s experiences, good or bad. On occasion when things might not go as expected, we need to look at what went wrong and what we can do to make this better.
If you are not satisfied with a service provided by Public Health Wales, you can raise your concern by completing this form. By telling us about your concern, we can apologise to you, investigate and try to put things right. We will also learn lessons and improve services where they need to be better.
You can find out more information about what Public Health Wales does with the information we collect in our privacy notices at:
Public Health Wales Privacy Notice